Six sigma is a formal set of procedures that enables a company to put into effect the quality lessons taught at the shop floor level by Walter Shewhart and W. Edwards Deming. Six sigma, however, is highly focussed on maximum financial return and the satisfaction of external customers; it is currently being widely applied to very great effect in the USA by large and small companies alike.

The successful application of six sigma and the associated technique of DMAIC results in the delivery to the customer of near perfect products and near perfect service, with minimum possible variation.

This one-day in-house course is aimed at staff and managers alike, in the company intending to go down the six sigma path.

Course Agenda:

Calculating the Sigma Level of a Process: defects v defect opportunities, translating defects per million opportunities (DPMO) to a sigma rating.

Organisation and Project Selection: Project sponsors • The role of black belts, green belts and the master black belt • The assessment and selection of winning projects • the six sigma team and the team work plan.

Measuring Existing Performance: Observe first; measure second • Use of the CTQ tree • Data sources, data collection and sampling.

Understanding Variation: How histograms and frequency distribution graphs are drawn • The difference between process specification and process capability • Long-term variation and process shifts.

Analysing Current Performance: Pareto charts, ANOVA, cause analysis, fishbone diagrams and design of experiments • Run charts and the identification of special and common causes of variation • The distinction between data analysis and process analysis • Process capability indexes.

Change and Control: The selection and trial of practical, effective solutions • Key process input variables • Documentation, discipline and on-going process measurement • The institutionalisation of six sigma.

This course is no longer presented nationally as an external presentation.
See link below for sale of course notes.

 
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